APPOINTMENT BOOKING SYSTEM

Our physicians have pre-booked appointments in the morning to allow for necessary follow-ups and visits for ongoing issues. Reception triages the urgency of these appointments and will book into the schedule accordingly.

If an urgent issue arises, we offer same-day appointments most days. These spots are reserved for those individuals with acute issues to save you from going to a walk-in clinic or urgent care center. Reception will triage appropriately and will offer an appointment if you meet the criteria; else you will be booked for a future appointment.

If you are looking to book an open access appointment, please try to call first thing in the morning to speak with reception. The open access appointments are booked in sequence as patients call in. If you call late into the afternoon there may not be any appointment spots left.

APPOINTMENT STRUCTURE

Typical visits are between 10 and 30 minutes depending on the reason for the visit. Certain issues, including mental health concerns, require extended appointment times.

When booking appointments, please inform reception of any and all issues you hope might be addressed at your appointment. In order to provide safe, comprehensive care, you may be asked to book multiple appointments if all of the issues cannot be addressed adequately in one appointment. We are often only able to address one issue per visit. Issues which we are not informed of before your appointment prevent us from dedicating adequate resources to them. Limiting the number of issues addressed in each visit will help limit wait times for yourself and other patients as well.

REASON FOR VISIT

When booking an appointment, be specific and objective in the nature of your concern so that we can adequately triage when you need to be seen, for how long, and what we need to prepare prior to your arrival. We do this to ensure that there are no additional concerns we are not aware of in order to see you on schedule. Our receptionists are part of our care team, and have completed extensive confidentiality training.

Some concerns need to be directed to the emergency department if they cannot be safely dealt with in the office. Some concerns require you to fill out a questionnaire or see the nurse prior to seeing us. All of these factors impact the time of the visit, the length of the visit, and what time you need to arrive.

If your child or family member requires an appointment as well, please advise our receptionist when booking. Each patient requires their own appointment to allow adequate time to address individual issues.

ARRIVING FOR AN APPOINTMENT

Please arrive on time or even 10 minutes early for your appointment. If you need to arrive early for any reason such as completing paperwork, reception will advise you at the time of booking the appointment. If you are late for an appointment you may be asked to reschedule if we do not have enough time to thoroughly assess your concern.

Please check in at the desk when you arrive. We do not know you are here unless you check in with reception.

Please give others who are speaking with reception at the desk space and privacy until they are finished.